Refund & Return Policy

At GlowMart, we want you to love your purchase! If you’re not satisfied, we’re here to make the return and refund process as simple as possible. Please read our policy carefully before requesting a return.

1. Return Policy – 15 Days

We offer a 15-day return policy from the date you receive your order. If 15 days have passed, unfortunately, we cannot accept your return.

To be eligible for a return, your item must:
✔️ Be unused, unopened, and in its original packaging.
✔️ Have all tags, seals, and protective coverings intact.
✔️ Not be a non-returnable item (see below).

🚫 Non-Returnable Items:

• Opened or used beauty/skincare products (for hygiene reasons).
• Items purchased on sale or with a discount.
• Gift cards or promotional items.

2. How to Request a Return

If you meet the return conditions, follow these steps:

1️⃣ Email Us: Send your return request to glowmarttt@gmail.com with your order number, reason for return, and product images (if applicable).
2️⃣ Wait for Approval: Our team will review your request and get back to you within 2-3 business days.
3️⃣ Ship the Product: If approved, you’ll need to send the item back to our return address (provided via email). The customer is responsible for return shipping costs.
4️⃣ Get Your Refund or Exchange: Once we receive and inspect the item, we’ll process your refund or exchange within 5-7 business days.

3. Refund Policy

💰 Refund Options:

• If eligible, refunds will be issued to the original payment method or as store credit (whichever you prefer).
• Refunds do not include shipping fees.

💳 Processing Time:

• Once we approve your return and receive the item, the refund will be processed within 5-7 business days.
• Depending on your payment method, it may take additional time for the refund to reflect in your account.

🚨 Damaged or Wrong Products?

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery at glowmarttt@gmail.com with photos. We’ll arrange a replacement or refund at no extra cost.

4. Exchange Policy

Need a different product? If your return is approved, you can request an exchange instead of a refund. Exchanges are subject to availability.

5. Can I Cancel My Order?

• Orders can be canceled before they are shipped. Once shipped, cancellations are not possible.

6. Contact Us

For any return or refund inquiries, reach out to us:
📧 Email: glowmarttt@gmail.com

We appreciate your trust in GlowMart! 💖